In this #Productivity Nugget I share about a #conversation I had with an agent and my prediction of what is coming in the form of media and how that will change #business development, customer service and interaction with consumers.

Gary Keller wrote the book SHIFT: How Top Real Estate Agents Tackle Tough Times to help #real estate agents adjust to the declining real estate market. I believe we are shifting again, not just in our industry, but all industry's and even our culture. I call it Shift 2.0.

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